FAQ - TurmsCash
What is TurmsCash?
TurmsCash is a reward-point based loyalty program to give back to you every time you shop with us. One unit of TurmsCash is equal to Re. 1, which you can redeem while placing an order on our website. Your TurmsCash will become redeemable 25 days after order confirmation, provided you do not cancel or return the order.
How do I earn TurmsCash?
You will earn TurmsCash equal to a percentage of your total cart value minus any applied discounts every time you successfully place an order. You will earn cashback points worth 20% of your total order value for online transactions and 10% of your total order value for COD orders. Your TurmsCash will become redeemable 25 days after order confirmation, provided you do not cancel or return the order.
When and how will I receive my Cashback?
Your cashback will be credited directly to your Turms Wallet and will become redeemable 25 days after your order is confirmed (subject to the condition that you do not cancel or return the order). You can access this TurmsCash by logging in or signing up to your account. Please contact us over call or mail in case of assistance with the process.
How to ensure that I get the maximum TurmsCashback benefits while buying from Turms?
Place a prepaid order instead of COD one, as discounts and cashbacks on prepaid orders are higher than that of COD orders.
What products are eligible to redeem my TurmsCash on Turmswear.com?
Your TurmsCash is valid on ALL products on Turmswear.com.
What is meant by credit status pending and usable?
Once you place an order, cashback will appear in your Turms wallet as ‘Pending’. If your order has not been cancelled or returned post-delivery, your TurmsCash status will change from ‘Pending’ to ‘Redeemable’ which means that you can now use this TurmsCash to pay for your orders at Turmswear. Your TurmsCash will become Redeemable 25 days after order confirmation, provided you do not cancel or return the order.
How can I redeem my TurmsCash before my return/exchange period is over?
Please contact our customer support team at 08046809900, Mon-Sat, 9:30 am to 5:30 pm. Keep your order number ready.
How long is my TurmsCash amount valid for?
Your TurmsCash is valid for 90 days from the date it becomes redeemable.
How do I use my TurmsCash?
Login to your account while placing an order. If you do not have an account yet, please sign up using the email ID you had used for placing your previous order. The maximum TurmsCash applicable for your current order will be applied automatically during checkout.
How much TurmsCash can I use in a single transaction?
For prepaid orders, you can use maximum TurmsCash up to 25% of your cart value in a single transaction. For CoD orders, you can use maximum TurmsCash up to 10% of your cart value in a single transaction.1 unit of TurmsCash is equivalent to Re. 1.
Can I use a discount code and redeem TurmsCash at the same time?
No, TurmsCash cannot be clubbed with any other discount coupon.
I have redeemed my TurmsCash but not completed placing the order. My TurmsCash was still deducted. What should I do?
Don’t worry! Your TurmsCash deduction will be reversed within 15 to 20 minutes.