Return and Exchange Policy
If you're reading this, stop worrying! We have an easy 15-day return/exchange policy, with 100% refund in the case of returns. The return/exchange window starts from the day your package was delivered. The apparel should be in a resalable condition with its tags intact. It should not be damaged or washed. Keep your order number handy!
Returns are accepted for any reason, but please give us a brief explanation as to why you'd like to return the item so that we can continue striving to be better.
Please click on this link or email us at firstname.lastname@example.org to return an item. Your request will be queued up and you will be contacted by our team soon. When returning your purchased product, please co-operate with the Courier service provider instructed to collect your return item.
Also please note that the Courier service provider is required to check the product for verification. If all verification requirements are met, the product will be taken for return. The verification process includes checking of Turms tag, checking for use and damage.
Exchanges are accepted for the following reasons:
- The size didn't work for you
- You want a different colour
- You want a different design
We only allow exchanges on items that are new and have not been worn or washed.
Please click on this link or email us at email@example.com to return an item. Your request will be queued up and you will be contacted by our team soon. When returning your purchased product, please co-operate with the Courier service provider instructed to collect your exchange item.
Your exchange will be processed after we receive the item in the mail. The replacement item can take up to a week to ship out.
Also please note that the Courier service provider is required to check the product for verification.
The verification process includes checking of Turms tag, checking for use and damage.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again for deposits from BigPhi Technologies.Due to bank policies, there is often some processing time of about 2-3 working days before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.