FAQ - My Orders & My Account

How do I track my order or check its status?

Click here to track your package. Remember to keep your order number and email ID ready!

How can I make changes to my order?

Please login to your account here to access your orders. If you do not have an account yet, please sign up here using the email ID and phone number you had provided while placing your order, following which you can access your order history.

When will my order reach me?

Your order will reach you within 5-7 working days of the order confirmation date. The time may vary depending on the shipping address, holidays, and bandhs. Keep a close eye on your order here.

Does Turms provide cash on delivery?

Yes, we allow cash on delivery for over 6000 pincodes, all over India. The final order value, after the application of all discounts, should be above Rs. 599. If you choose cash on delivery as the payment option, you will get an IVR call and an SMS which you can use to confirm your order.

How secure are online payments on this website?

All communication through the website are secure and encrypted. We use well-established online payment gateways such as Razorpay and PayTM which operate within industry and banking standards, making any transaction through our website extremely safe.