Frequently Asked Questions

My Order & My Account

How do I track my order or check its status?

Click here to track your package. Remember to keep your order number and email ID ready!

How can I make changes to my order?

Please login to your account here to access your orders. If you do not have an account yet, please sign up here using the email ID and phone number you had provided while placing your order, following which you can access your order history.

When will my order reach me?

Your order will reach you within 5-7 working days of the order confirmation date. The time may vary depending on the shipping address, holidays, and bandhs. Keep a close eye on your order here.

Does Turms provide cash on delivery?

Yes, we allow cash on delivery for over 6000 pincodes, all over India. If you choose cash on delivery as the payment option, you will get an IVR call and an sms which you can use to confirm your order.

How secure are online payments on this website?

All communication through the website are secure and encrypted. We use well-established online payment gateways such as Razorpay and PayTM which operate withing industry and banking standards, making any transaction through our website extremely safe.

Shipping & Delivery

How do I track my order or check its status?

Click here to track your package. Remember to keep your order number and email ID ready!

Are there any shipping charges?

We offer FREE shipping for all orders on the website.

When will my order reach me?

Your order will reach you within 5-7 working days of the order confirmation date. The time may vary depending on the shipping address, holidays, and bandhs. Keep a close eye on your order here.

How can I get my order delivered faster?

Unfortunately, we do not offer expedited delivery at the moment for any pincode. If we are offering such a service in the future, you will receive a communication from our end.

How are orders placed with Turms delivered to me?

Turms uses established third-party courier partners like Xpressbees and BlueDart to ship orders all over India.

TurmsCash

What is TurmsCash?

TurmsCash is a reward-point based loyalty program to give back to you every time you shop with us. One unit of TurmsCash is equal to Re. 1, which you can redeem while placing an order on our website. Your TurmsCash will become redeemable 25 days after order confirmation, provided you do not cancel or return the order.

How do I earn TurmsCash?

You will earn TurmsCash equal to a percentage of your total cart value minus any applied discounts every time you successfully place an order. You will earn cashback points worth 20% of your total order value for online transactions and 10% of your total order value for COD orders. Your TurmsCash will become redeemable 25 days after order confirmation, provided you do not cancel or return the order.

When and how will I receive my Cashback?

Your cashback will be credited directly to your Turms Wallet and will become redeemable 25 days after your order is confirmed (subject to the condition that you do not cancel or return the order). You can access this TurmsCash by logging in or signing up to your account. Please contact us over call or mail in case of assistance with the process.

How to ensure that I get the maximum TurmsCashback benefits while buying from Turms?

Place a prepaid order instead of COD one, as discounts and cashbacks on prepaid orders are higher than that of COD orders.

What products are eligible to redeem my TurmsCash on Turmswear.com?

Your TurmsCash is valid on ALL products on Turmswear.com.

What is meant by credit status pending and usable?

Once you place an order, cashback will appear in your Turms wallet as ‘Pending’. If your order has not been cancelled or returned post-delivery, your TurmsCash status will change from ‘Pending’ to ‘Redeemable’ which means that you can now use this TurmsCash to pay for your orders at Turmswear. Your TurmsCash will become Redeemable 25 days after order confirmation, provided you do not cancel or return the order.

How long is my TurmsCash amount valid for?

Your TurmsCash is valid for 180 days from the date it becomes redeemable.

How do I use my TurmsCash?

Login to your account while placing an order. If you do not have an account yet, please sign up using the email ID you had used for placing your previous order. The maximum TurmsCash applicable for your current order will be applied automatically during checkout.

How much TurmsCash can I use in a single transaction?

You can use maximum TurmsCash up to 25% of your cart value in a single transaction. 1 unit of TurmsCash is equivalent to Re. 1.

Can I use a discount code and redeem TurmsCash at the same time?

No, TurmsCash cannot be clubbed with any other discount coupon.

I have redeemed my TurmsCash but not completed placing the order. My TurmsCash was still deducted; what should I do?

Don’t worry! Your TurmsCash deduction will be reversed within 15 to 20 minutes.

Return, Exchange and Refund

How can I exchange my product?

The exchange period is valid for 15 days after product delivery. Click here to exchange or read the full policy.

How can I return my product?

The return period is valid for 15 days after product delivery. Click here to return or read the full policy.

Are there any restrictions on the products that can be returned or exchanged?

The products should be unused, unwashed and with their tags intact. They should be present in their original packaging.

How does the exchange/return process work?

Once you initiate an exchange or return request here, it will be queued up and our support team will get in touch with you. A pickup will be arranged, where the courier service provider will verify the products and their condition. If we are unable to find a courier partner which can pick the package up from your location, we request you to self-ship the product and email us the receipt at support@turmswear.com. We reimburse self-shipping charges up to Rs. 120.

How long will the replacement product take to ship out?

The replacement product can take up to a week to ship out.

When will I receive my refund if I have returned my product?

Your refund process will be initiated as soon as we receive the product. Due to bank policies, the refund may take up to 2 business days to reflect in your account. Please check your bank statement for credits from BigPhi Technologies Pvt. Ltd.

Washcare & Technology

How can I wash my Turms apparel?

Wash your Turms like you would any premium cotton garment - gently, with an additive-free, mild detergent. Do not scrub, use bleach or dry clean as it may fragment the finishing on the apparel and reduce its efficiency. We recommend you iron the apparel post wash to perk up the treatment,

How safe is it for my skin and the environment?

The Turms collection is extremely safe for the skin and the environment! We have passed the most stringent tests available: REACH, OEKO-TEX, and have certifications from the Global Organic Textile Standard.

How does the technology work?

You can read about the tech in detail here.

Will Turms apparel repel and not absorb every single type of stain, dirt or liquid?

Turms apparel only repel water-based stains, like tea, coffee and wine. When such a liquid is spilled, it is advised to gently wipe it off with a tissue and some water. It will behave like a regular cotton garment when it comes to oil, grease or dirt, as the chemistry of these particles is different from water molecules.

How many wash cycles can Turms apparel go through before it loses its stain, liquid and odor repelling properties?

The garment industry estimates that cotton garments have a mean life time of 30 to 40 washes. We estimate that your Turms garment’s superior stain/odor/liquid reepellent properties should last you upto 20 washes, during which time the repellency may reduce. But stain removal properties for water based stain will still work even if the repellency is reduced.