Combo retex policy
- A product in a combo offer can only be exchanged for the same product.
- Partial exchange is allowed. It is not mandatory to exchange all products of the combo offer.
- Partial return, ie, individual return of a product in the combo is possible. If out of a combo offer of n products, you return any one product, then the combo offer will be broken and you will not get the full MRP of the first product as a refund. For every subsequent product returned, you will be refunded the amount the individual product was worth at the time of purchase after adjusting for applied discounts and TurmsCash.
- Returning all n products will mean that you will be refunded the full amount you had paid during purchase.
- Please examine the following schema to understand the refund process. In case of queries, please contact our customer support team who will be happy to help you out.
| Product Name | Individual Price | Combo Price |
|---|---|---|
| L1 | P1 | |
| L2 | P2 | C |
| L3 | P3 |
| Product Returned (in order) | Amount Refund | Total Refund |
|---|---|---|
| L1 | C - P2 - P3 | C - P2 - P3 |
| L2 | P2 | C - P3 |
| L3 | P3 | C |