Cashback FAQs

  1. You will earn cashback points equal to 20% of your order value for prepaid orders and 10% of your order value for CoD orders.
  2. Order value refers to total cart value minus any discounts availed. For example, if you buy a product worth Rs. 1000, and apply a discount of Rs. 100 on it, then the order value is Rs. 900. You will earn 180 TurmsCash for digital payments and 90 TurmsCash for cash on delivery.
  3. The offer can be availed multiple times by the same user, for all orders sitewide.
  4. These cashback points will be credited to your Turms wallet, which you can access by signing up or logging in to your account.
  5. These cashback points will be in “pending” state for 25 days after order confirmation. This is to account for the delivery time and the return period.
  6. The TurmsCash points will be redeemable 25 days after order confirmation, subject to the condition that the order is not cancelled or returned, and may be redeemed during future purchases on the website.
  7. TurmsCash will be automatically applied to your cart once you are signed in to your account.
  8. For each order, you can redeem TurmsCash equal to 25%, or the maximum amount you have in your wallet, whichever is lower. There is no limit to the number of orders you can redeem TurmsCash on.
  9. These cashback points cannot be exchanged for cash or clubbed with any other discount code.
  10. Need help? Write to us at support@turmswear.com or call us at 08039345999, Mon - Sun, 9:30 am to 5:30 pm.